Patient Services Advisor (Receptionist) – Wincanton, Somerset
Overview
Symphony Healthcare Services has a permanent vacancy for a Patient Services Advisor at Wincanton Health Centre. The role involves assisting patients in person and by phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. Tasks include registering patients, processing correspondence, and assisting with other administrative duties to ensure the smooth operation of the practice.
Responsibilities
* Provide courteous, calm and effective communication with patients and staff in a fast-paced health centre, over the phone and face-to-face.
* Deliver administration and reception duties, including registering patients, directing patients to appropriate services or healthcare professionals, and undertaking a variety of administrative tasks in accordance with agreed procedures, protocols and timescales.
* Work accurately and prioritise own workload while working as part of a team and meeting deadlines.
* Proactively alert management/clinical staff to issues of quality, risk and safeguarding as part of daily duties.
* Utilise IT skills and packages such as MS Office (Outlook, Word, etc.).
* Knowledge of NHS/General Practice is desirable but not essential.
Essential Qualifications and Skills
* English & Maths GCSE or equivalent (grade A*-D / 9-3).
* Experience of working within a team and following standard policies and procedures.
* Excellent keyboard and computer literacy; good organisational skills.
* Ability to listen carefully and communicate effectively and sensitively (verbal and written) with patients and staff at a range of levels.
* Ability to work under pressure and manage interruptions with attention to detail.
Desirable Knowledge and Experience
* Knowledge of medical terminology.
* Knowledge of the NHS / General Practice.
* Experience of working in NHS or healthcare settings and EMIS or similar clinical systems.
* Experience in an administration team within NHS or healthcare.
Other Requirements
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure and Barring Service (DBS) check will be required.
Job Details
* Location: Wincanton Health Centre, Dykes Way, Wincanton, Somerset, BA9 9FQ
* Employment type: Permanent, Part-time
* Working pattern: 27 hours per week, Monday to Friday (days to be discussed at interview)
* Salary: £12.45 per hour
* Employer: Symphony Healthcare Services Limited
* Date posted: 06 August 2025
* Reference number: E0215-25-0020
About Us
Symphony Healthcare Services was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset, providing care for over 100,000 patients. Symphony operates a model where each practice is autonomous, but as a subsidiary of NHS Somerset Foundation Trust, with backing from a central support team. We welcome applications from people of all backgrounds and underrepresented groups and are committed to equality of opportunity for all.
Application
We look forward to hearing from you and receiving your application.
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