Resident Liaison Officer (RLO)
£32,000 - £36,000 per annum
Social Housing
Full-time | Permanent
Brighton
Resident Liaison Officer (RLO) vacancy based in Brighton. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success.
The role
Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in Brighton
Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach
Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties
Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works
Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction
Requirements
Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment – essential
Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations
Experience working within a main contractor environment on live occupied housing sites
Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously
Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred)
Package & Benefits
£32,000 - £36,000 annual salary
Car allowance
This Resident Liaison Officer (RLO) role based in Brighton offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately