About The Role
Business Support Coordinator based in Cobham, supporting the Elmbridge network (Esher, Cobham, and Weybridge). Part‑time position (3 days per week) on a 12‑month fixed‑term contract.
Customer Experience
* Provide an exceptional internal and external customer experience in every interaction
* Assist in answering incoming and outbound calls and welcoming clients, taking accurate information
* Managing and coordinate external enquiries and office inboxes to arrange property visits
* Maintain a tidy office and reception area
* Assist Department Head with implementation of Customer Experience initiatives
* Drive net promotor scores through customer journey improvement initiatives
* Refer clients to a wide range of KF services including Commercial and the Global network
Sales Administration
* Work with Operations teams to provide a high level of support within agreed timeframes to Department Head, office team and multiple departments
* Create and manage new contacts, property records and instructions on our inhouse CRM system for all team members
* Order land registry title checks and plans
* Create template letters and forms
* Best Practice and client due diligence on buyers and sellers
* Manage our due diligence processand work with our inhouse best practice and client due diligence team
* Deliver, update to adhere to all internal and external compliance & best practise measures and procedures
* Implement and lead high standards of compliance across data quality, systems, financials processes and audits and working with relevant stakeholders to support best practice
* Liaise with clients to obtain necessary documents
* Ensure office compliance and drive audit pass rates improvements
* Internal digital file organisation and maintenance is upheld
Finance
* Accurate generation of sales invoices and credit notes
* Coding of contractor and office facility invoices
* Assist team with submission of expenses if required
* Adhoc support to submit Saturday staff or Viewing assistants timesheets and expenses
HSE, Facilities and Information Security
* Display knowledge of ISO regulations and implement inoffice
* Ensure clear desk & clear screen policies arefollowed
* Follow storage & archiveprotocols
* Ensure confidential files are treatedcorrectly
* Liaise & raise security incidents or weaknesses with the Data Protection Officer
* Adhere to GDPR, data and IT security regulations
* Log any accidents and report via third party platform
Operations
* Be a trouble shooter with system processes and procedures
* Feedback to relevant stakeholders on performance of systems and processes
* Collaborate with wider business support community to support offices as and when required
* Implementation of new digital projects
* Contribute to the roll out of new initiatives
* Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.)
* Manage team diaries accordingly
Local Marketing
* Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials
* Organise EPCs, photos andfloorplans with external suppliers
* Manage and update relevant social media channels
* Liaising and collaborate with regional marketing Senior operations coordinator
* Update property listings on internal and external property portals
* Adhere to marketing guidelines and regulations
* Supply imagery and property information for regional publications, central marketing campaigns and PR
* Master the use of internal systems to produce, search and downloadimagery
* Oversee look and feel of office in line with centralguidelines
* Comply with marketing deadlines
Professional Experience and Personal Skills Profile
* Particular Aptitudes/Skills Required
* 2 years+ (not essential) experience in a similar operations, administration or secretarial role preferred
* Proficient with Microsoft office packages
* Flexibility, adaptability and a co-operative attitude
* Calm under pressure
* Excellent standard of English grammar and spelling
* Diligent and efficient
* Strong attention to detail
* Self‑motivated
* Team player
Contract Type
Maternity Cover (12‑month Fixed Term Contract)
Working Pattern
Part‑time (Monday – Wednesday)
Hours
9:00am – 5:30pm
Salary
Competitive salary
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