Responsibilities
In this role, you will provide advice, support and guidance on all Health Roster queries and associated administrative matters. You will act as the principal contact point in a large Domestic Department and provide an effective service to the Department with eRostering, Employee Online, and other associated Allocate Systems. You will respond to telephone, e‑mail and written communications, ensuring timely and accurate completion of changes and requests related to the Health Roster; setting up new users, resolving issues and advising staff. The post holder will align ESR and eRostering data, resolve issues, maintain processes and procedures and produce system reports. You will also support the administration of internal quality systems and processes, data input/cleansing, analysis, presentation and report writing, ensuring data uploads are completed and escalating to the service manager when appropriate.
Additional duties include maintaining a database of programme and project information, setting up and maintaining a configuration library for documentation version control, word processing, supporting the production and tracking of project plans and reports in line with internal governance standards (PRINCE2), providing quality control for programme management, coordinating meeting agenda preparation, booking venues and arranging meetings, seminars, training, travel and accommodation for team staff, and acting as the first point of contact for programme/project staff. The role also involves managing team members’ diaries, sorting incoming/outgoing correspondence, producing written procedures and protocols, providing quality assurance of documentation, and supporting project teams in risk, issues and benefit management.
Qualifications
* ECDL/RSAII/OCR Advanced Text Processing (Modules: Text Production/Word Processing) or equivalent knowledge of Word Processing.
* HND or equivalent qualification, with experience and success in supporting projects.
* Experience of administrative procedures.
* Experience of receiving, collating and updating numerous documents and logs.
* Experience working in a programme/project environment.
* Ability to comment on proposals for change in own work area and excellent interpersonal skills.
* Ability to use different styles of communication at all levels.
* Ability to deliver training.
* Ability to appropriately communicate changes to project information.
* Able to manage own time and work unsupervised.
Equal Opportunities
The Trust is committed to equality and diversity, encouraging applicants from the following groups that are currently under‑represented in our workforce: Black, Asian and minority ethnic, Lesbian, Gay, Bisexual and Transgender (LGBTQ+), disabled, male and age 16‑24. We value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.
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