Key Responsibilities
o Book in appointments with customers – email/phone call. Schedule to be booked minimum of 3 weeks in advance
o Sending reminders (weekly and daily) to customers – email/phone call. Customers are to have a reminder the week before their appointment and the day before
o Keep bookings spreadsheet up to date – all appointment dates to be included and updated when visits have been carried out
o Keep a log of any aborted appointments and rebook with the customer
o Weekly communication with client with updates – Issue the bookings spreadsheet for the following week so the client property manager is aware of all bookings
o Review QA and Commissioning Sheets – engineers will issue all paperwork daily; these will need to be checked to ensure all information has been provided
o File and action QA/Commissioning Sheets – paperwork to be filed in relevant locations and correct spreadsheets updated with information
o Send sheets to client weekly – all paperwork to be issued to client weekly and then again with the invoice to ensure none are missed
o Liaise with on-site engineers daily
o Deal with any queries or complaints from customers and take appropriate action
o Assist Site Supervisor with monthly contract reports and issue to the client
o Invoice monthly
Skills & Experience
o Microsoft Office – Outlook/Excel/Word
o Excellent verbal and written communication skills
o Customer service experience essential with an enthusiasm to liaise with customers by phone and email
o Basic understanding of GDPR (training course to be provided)
o Organised
o Proactive and delivery focused with a can-do attitude
o Administration experience
Job Types: Full-time, Permanent
Pay: From £24,500.00 per year
Benefits:
* Additional leave
* Company pension
* Free parking
* On-site parking
Work Location: In person