The role of Regional Customer Services Officer will include:
1. Liaise with and respond to customer needs to deliver effective consultation and support services in relation to place-based / targeted investment works, ensuring any special requirements are identified and managed appropriately, to minimise disruption to customers and maximise the use of available resources
2. Deliver, coordinate, improve, maintain and monitor effective and efficient face to face customer care and administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations. Lead on production of updates, newsletters and completion of satisfaction surveys for defined areas
3. Manage and maintain relationships with key stakeholders, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately and delivering high quality customer service that meets the changing needs of the Group
4. Meet all legislative and regulatory requirements for housing services activities to ensure safe homes for
customers, minimising potential risks and contract requirements are fulfilled
Skills and experiences:
5. Proven experience of providing face-to-face customer service
6. Some knowledge of regulations, legislation and current practice in relation to Housing Services, Community Investment
7. Working knowledge of good practice consultation or customer participation activities and practices
8. Excellent Communication skills including written and spoken English
9. Ability to extract and interrogate data from computer systems and published documents
10. Ability to work independently and use own initiative
Why work for us?
We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
11. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
12. A pension scheme with employer contributions from Sanctuary
13. Life Assurance
14. Employee Advice Service including counselling
15. Cycle to Work scheme
16. Voluntary health plans
17. Employee discounts
18. Wellbeing support and tools
19. Employee recognition scheme
20. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
21. Role salary is £32,877 with an additional policy allowance of £1,666 per annum (rising to £34,617 with an additional policy allowance of £1,749 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)