Harris Hill are delighted to be working with a fantastic charity to recruit for The Individual Giving & Supporter Care Assistant role in order to play a key part in ensuring supporters receive excellent service while helping to process and manage donations accurately. This is a varied role combining direct communication with donors, finance support and database management.
Key responsibilities:
* Process donations received via post, telephone, online platforms, and standing orders, liaising with the Finance team where needed
* Manage daily income processing, ensuring all donations are correctly recorded or forwarded
* Oversee Gift Aid processing, including checking, scanning, and secure storage
* Respond to supporter enquiries via phone, email, and post in a professional and timely manner
* Maintain and update donor records, including changes to personal details and communication preferences
* Manage filing systems and maintain accurate records of correspondence
* Record Legacy and In Memoriam income and maintain related communications
* Support fundraising campaigns by assisting with data checks, proofing materials, and coordinating with external partners
About you:
1. Experience working in an office or administrative environment
2. Strong IT skills, including Microsoft Word, Excel, Outlo...