Join to apply for the Client Success Director role at Openr
Join to apply for the Client Success Director role at Openr
* Enable Discovery Phase: Carry out measured and targeted discovery activities with key prospect stakeholders pre sales.
* Build Deliverable Solutions: Defining a solution and how it will be delivered with new customers during the sales process, culminating in a signed statement of work.
* Own Customer Relationships: Serve as the primary contact for customers post-sale, driving adoption and long-term retention.
* Onboard & Enable: Develop an onboarding process that ensures customers experience and quick time-to-value with Openr.
* Drive Growth: Identify upsell and expansion opportunities within existing accounts to maximise customer value.
* Lead Success Strategy: Create processes to monitor customer health, track usage data, and proactively address pain points.
* Collaborate Cross-Functionally: Work closely with product, and technical teams to ensure customer feedback shapes the product roadmap and experience.
* Champion Customer Insights: Represent the voice of the customer internally, driving customer-first initiatives and improvements.
* Build the Function: Establish the tools, processes, and systems needed to scale Customer Success as the business grows.
Job Description
The Role
* Enable Discovery Phase: Carry out measured and targeted discovery activities with key prospect stakeholders pre sales.
* Build Deliverable Solutions: Defining a solution and how it will be delivered with new customers during the sales process, culminating in a signed statement of work.
* Own Customer Relationships: Serve as the primary contact for customers post-sale, driving adoption and long-term retention.
* Onboard & Enable: Develop an onboarding process that ensures customers experience and quick time-to-value with Openr.
* Drive Growth: Identify upsell and expansion opportunities within existing accounts to maximise customer value.
* Lead Success Strategy: Create processes to monitor customer health, track usage data, and proactively address pain points.
* Collaborate Cross-Functionally: Work closely with product, and technical teams to ensure customer feedback shapes the product roadmap and experience.
* Champion Customer Insights: Represent the voice of the customer internally, driving customer-first initiatives and improvements.
* Build the Function: Establish the tools, processes, and systems needed to scale Customer Success as the business grows.
Company Benefits
Life Assurance - 4x salary
Income protection - 75% salary after 26 weeks of sickness
25 days holiday per year plus Bank Holidays
Access to WeCare Employee Assistance Program
Cycle to Work Scheme
Annual eyecare voucher w/Specsavers
Wrkit Savings& Benefits platform
Interview Process
* Stage 1: screening, short call
* Stage 2: 1st round interview focused on your expertise
* Stage 3: Deep dive into how you'd take in the role
* Nick Liddle: Chief Customer Officer
* Joel Robinson: Founder an CTO
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Software Development
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