Overview
As the Heavy Duty Specialist you will report into the supervisor on a permanent FIFO roster.
Product Support Group
PSG is a FIFO service department in Welshpool, supporting WA with skilled maintenance personnel. We handle warranty support, shutdowns, and labour hire roles, equipped with service vehicles and tools.
Rosters: 2/1 12.5hrs OR 2/2 12.5hrs OR 8/6 12.5hrs (Inclusive 30min meal break)
Remuneration: $173K - $240K + Superannuation dependent on experience
What you’ll do:
Accountable to increase the all-round performance, reliability, and availability of the traditional Caterpillar Fleet product line.
Communicating and improving the preventative maintenance strategy and product support effectiveness while also working to reduce customer costs and return on investment.
Assist with Caterpillar preventative maintenance schedules, maintenance teams for planning work scopes, troubleshooting, technical reporting and product instruction/training strategies.
Responsible for completing daily, weekly, and monthly reporting as agreed with the PSG Branch Manager, with emphasis on providing team lead, hands‑on technical assistance and best‑in‑class support to the customer's.
Skills & Experience:
* Extensive experience working on CAT mining machinery
* Strong mechanical maintenance competency, with sound diagnostic abilities
* Ability to work off schematic drawings
* Provide support with failure details in relation to repair v’s replace methods
* Proficient in the use of Caterpillar software programs, Sis2, ET, DBS (parts availability)
* Intermediate knowledge of work‑order management including repair documentation
Benefits:
* Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career – Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute
* Recommend & Spend – Opportunity to receive a referral bonus up to $5,000 for applicable roles
* Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.
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