Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm (40 Hours Per Week) Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution? Then come join us – we’re waiting to welcome you to our friendly team. All applicants are required to be within a 1-hour commute of our Sheffield offices. Training will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week. ________________________________________ ABOUT THE JOB As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills. We’ll give you: £12.21 Per Hour (Experience Depending), Plus a pay progression plan in place. 20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work). Up-to-date training and development in our state-of-the-art training academy. We will nurture your talent to develop your skills and your career with us. A track record of promoting from within – many of our senior managers started in calling positions, so they understand the importance of every role within the team. Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform (you will automatically be added once you have been with the business for four weeks). ________________________________________ ABOUT YOU Will be fluent in Italian. Have excellent written communication and customer service skills in English and Italian. Able to work at a fast pace, while maintaining a high standard of quality. ________________________________________ WHAT WILL YOU BE DOING? Responding to emails and answering calls from customers regarding their online orders. Maintaining a high standard of quality work to ensure that customers are treated fairly. Reporting to your Team Manager. Where necessary, referring issues to relevant internal/external departments using correct escalation procedures. Representing the brand well and ensuring customers are kept satisfied. Written communication with customers in Italian & English. ________________________________________ HOURS OF WORK Full time flexible between Monday – Sunday, 7AM–8PM