Overview
Join JoJo Maman Bébé as a Temporary Customer Advisor (18 hours).
Your role in the JoJo story… Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you!
Each JoJo store is unique, with trading on two floors, quirky layouts, or being situated in interesting places. Our lasting USP is the relationship we build with customers, many of whom are loyal to our brand and local store teams. You’ll be the face of JoJo, providing a fantastic level of customer care and service that we are renowned for and uphold. You’ll guide, inform, and assist customers in choosing from our huge range of clothing and products. This could be an expectant parent, an excited grandparent, or other friends or family.
Around the daily adventures, we’ll also mention:
Responsibilities
* Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
* Preparing Omni-Channel orders.
* Liaising with customers in store or via the phone on Omni-Channel orders.
* Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
* Embracing new product knowledge or learning to increase sales opportunities.
* Actively listening to our customers’ needs and working out what the best solution is for them.
* Taking pride in keeping your store looking immaculate.
A typical week would be 2 x 5-hour shifts, and 2 x 4-hour shifts; however, flexibility is required in line with store requirements.
Skills That Make You Shine
* Previous retail, customer service and sales experience
* Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
* The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
* You’ll need a self-developing mentality and a curiosity to learn new products independently.
* We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
* You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
* Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
* We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
Please note: We will only recruit individuals who are over the school leaver's age. To learn more about the school leaver age for England, Wales, Scotland and Northern Ireland, refer to GOV.UK guidance.
Culture and Expectations
* Be a brand ambassador, safeguarding our values and ethos.
* Demonstrate honesty and respect in every interaction.
* Foster collaboration and open, active listening.
* Take ownership of all aspects of the role.
Perks and Benefits
* Extra day of annual leave for each year you’re with us, up to 38 days.
* Is it your birthday? Take it off and celebrate!
* Let’s celebrate JoJo doing well – non-contractual bonus scheme.
* Helping plan for the future - enhanced pension scheme.
* Get on the move - cycle to work scheme.
* Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
* Saving scheme with Smart Money Cymru – You do not need to live in Wales!
* Flexible work options.
* Enjoy fabulous social events.
* Saying thank you – employee recognition programme.
* Give back with volunteer days to support our communities.
* Prioritise your well-being with our Health and Wellbeing hub.
* Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.
* We love our products! Get 40% off JoJo branded lines.
* Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.
About JoJo
We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. We’re about creating a warm, community-centric environment for our employees and customers. With over 50 locations across the UK and Ireland and an expanding e-commerce platform, we offer a carefully designed collection of children’s clothing, toys, and essentials, designed with love and care, always with children at the forefront.
As a B Corp, our commitment goes beyond commerce; we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.
We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background, to grow our company sustainably and with diverse cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Customer Service
Industries
* Retail
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