Customer Experience Advisor
Join Santander’s Retail & Commercial Banking team as a Customer Experience Advisor based out of Barry & Caerphilly Branches, working 35 hours per week on a rota from 8am to 6pm, Monday to Saturday. This 12‑month fixed term role focuses on delivering outstanding customer service in person, over the phone and via the contact centre.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into the contact centre.
* Build relationships and find solutions for customers.
* Develop knowledge of services and products to better help customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required).
* Effective communication skills to truly understand customer needs (Required).
* Desire to go above and beyond for customers (Preferred).
* Teamworking skills with a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities, even beyond standard expectations (Preferred).
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
* Starting salary of £25,000 plus a £500 annual cash allowance.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 days per year.
* Voluntary healthcare benefits at discounted rates (medical, dental and health assessments).
* Pension match of up to 8% from Santander, with further contribution up to 12.5% of salary and optional cash conversion.
* Company‑funded death‑in‑service and income protection insurance, with discounted rates for additional life‑assurance and critical‑illness cover.
* Share plans to participate in Santander’s success.
* Access to staff versions of Santander products (e.g., Edge Current Accounts and Credit Cards) with no fees and many other deals.
* Well‑being support across physical, mental, social and financial pillars (apps, gym access, online classes, flexible healthcare, mental health support).
* Support for every life stage and the opportunity to volunteer in the communities we serve.
* Global growth opportunities across Santander’s international network.
Equal Opportunity
We’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
All candidates must have the right to work in the UK to commence employment with Santander.
How to Apply
If this role interests you, please apply. If you need any assistance in the recruitment process, such as a different application format or additional support, contact us at resourcing@santander.co.uk.
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