Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After nearly 30 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation—a market which is estimated to be worth over £250m globally and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
The Service Delivery Supervisor is a new and exciting position as the successful candidate will lead service operations across the DACH region, be a motivational leader to 6 Field Service Engineers and ensure our customers receive outstanding technical support. This position is based in our Frankfurt office but will require travel around the DACH region, with occasional travel within the EMENA regions.
Key responsibilities
The Service Delivery Supervisor is a key regional role to our customer success. You will coordinate service delivery activities, support Field Service Engineers, and serve as the primary point of contact for OEMs, partners, and end users. You’ll work closely with cross‑functional teams to ensure our service standards remain best‑in‑class while contributing to the development of regional service strategies.
What you will do
* Lead and manage the team, supporting them with their development needs and driving their full performance
* Oversee and coordinate Service Delivery and Service Administration teams across DACH.
* Provide support and technical insight to our customers
* Represent the company as the main local contact for all service-related matters.
* Lead resource planning and service visit scheduling to ensure SLA compliance.
* Maintain exceptional service standards and drive continuous improvement.
* Provide local‑language technical support to OEMs, partners, and key customers.
* Support FSEs with field activity as required—including cover for workload or absences.
* Report and update the Service Operations Manager on technical and administrative matters.
* Collaborate closely with HQ and regional sales teams to ensure a unified customer strategy.
* Develop and implement regional service delivery initiatives aligned with company objectives.
What You’ll Bring
* Relevant educational technical discipline is preferred
* Experience in Mechanical, Electrical, Pneumatic and Hydraulic systems is desirable
* Fluent in English and German both verbal and written is essential
* Field Service Engineering experience
* Experience in the scientific, gas, or similar technical industry is preferred
* Strong cross‑cultural communication and regional working experience.
* Excellent analytical skills with a systematic, detail‑oriented mindset.
* Ability to convey technical information clearly and adapt communication to different audiences.
* Proven ability to drive process improvement and deliver exceptional customer service.
* Self‑starter with strong commercial and operational awareness.
Why Join Us?
This is an exciting opportunity to take ownership of service delivery across a key region and make a real impact on customer satisfaction and operational performance. You’ll work with a dedicated team, contribute to strategic decision‑making, and grow in a role with significant autonomy and visibility.
Our values are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well‑known and understood throughout our business.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please submit your CV in English for consideration.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
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