BRANCH MANAGER (Full-Time) KEY DETAILS Location: Dumfries Office. Hours per week: 40 hours Hours of work: Monday to Friday (8:30 - 17:00) Purpose of the role: Due to continued growth, we have a unique opportunity to join our successful Dumfries branch in this newly created role of Branch Manager. Yopa DG are the leading property specialists in South-West Scotland. The reputation of Yopa Dumfries & Galloway brand has been built on the back of our successful track record of sales, instructions, unrivalled market knowledge and exceptional customer service. The Branch Manager will have responsibility for managing the Dumfries branch, providing coaching and support to all members of the team. The role will be responsible for delivering an exceptional customer service experience and operating effective sales processes and reporting systems in order to achieve the branch's financial targets and KPIs. You will also work alongside the Company Director to identify opportunities for business development and to implement a marketing plan that delivers the businesses growth targets. The role will be responsible for ensuring the team is operating as effectively and efficiently as possible, continually looking for ways to improve service experience through better use of systems and more effective processes and ensuring that all compliance and administration requirements are met. You will proactively support the development of all team members to enable them to reach their potential. Key Responsibilities: You will be an effective network and understand how to utilise your personal and professional network in order to maximise new business opportunities for the branch. With demonstratable experience in managing relationships with clients and leading others, you will display the essential skills required to effectively communicate, influence, motivate and develop your team. By placing customer service at the heart of what you do, along with having a real drive for operational/financial results and continual improvement, you'll effectively allocate resources, implement processes, and develop people to run a highly effective and profitable branch with a reputation for outstanding service. Key competencies • Proven ability to deliver excellent standards of customer service • Some form of Property Industry Knowledge Highly Desirable • Expert in estate agency & handling sales negotiators (desirable not essential) • Knowledge of the residential sales processes within the Scottish market preferred. • Proven ability to deliver financial targets and KPIs • Proficient in the use of IT systems including MS Word, Excel & Outlook • Prior experience with CRM systems (desirable not essential) • Full Driving licence Behavioural competencies: • Customer Focus • Communication • Collaboration • Problem Solving & Innovation • Planning & Organising • Positive Mindset • Negotiation (Desirable) • Business Development & Fee Generation • Ability to Multitask & Prioritise Workload • Highly Organised & Motivated • People Management BENEFITS: Competitive Salary (based on experience) with Incentivised Commission & Performance Bonuses Company Pension Access to Company Vehicles Company Events 28 Days Holiday a Year Training & Qualification Courses (CELA) available (company funded) About Us: When you join Yopa Dumfries & Galloway, you’ll discover the difference you can make. This branch is independently owned & operated by Greenacre Estate Agents Ltd under a franchise agreement with Yopa Property Ltd. Seven years in business, we are a growing and ambitious company, but at our foundations we have a family feel. We have a small & ‘close-knit’ local team of fantastic individuals who all have a passion for what they do. All CVs to be sent to: Callum.neill@yopa.co.uk