Job Title
Senior Service Solutions Analyst
Possible Locations
Reading, United Kingdom (hybrid or remote). Visa sponsorship is not available for this role.
Role Description
Partners with Sales, Solution Consultants and Professional Services Delivery to scope, shape and position services offerings that accelerate customer outcomes and drive services bookings. Translates customer requirements into clear solution approaches, effort estimates and high quality Statements of Work (SOWs) while ensuring alignment between what is sold and what is delivered. Hands‑on individual contributor with strong analytical skills, consultative customer engagement and delivery knowledge supporting complex enterprise opportunities.
Key Responsibilities
* Services Solutioning & Scoping
o Lead discovery with prospects/customers to understand business objectives, current‑state processes, constraints and success criteria.
o Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies and acceptance criteria).
o Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
* Statement of Work (SOW) & Proposal Development
o Draft and refine Statements of Work and supporting proposal content to ensure clarity, completeness and alignment with commercial and delivery standards.
o Make scope boundaries explicit (in‑scope/out‑of‑scope), including customer responsibilities, readiness items, required environments, integrations and change control.
o Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
* Sales Partnership & Deal Support
o Partner with Account Executives and Solution Consultants on services strategy, proposal positioning and customer presentations.
o Participate in late‑stage deal cycles to address scope questions, negotiate deliverables and manage expectations for time‑to‑value.
o Maintain services pipeline hygiene by updating scoping artefacts, assumptions and approvals in a timely manner.
* Delivery Alignment & Continuous Improvement
o Coordinate Sales‑to‑Delivery handoffs so project teams receive complete scope context and supporting documentation.
o Analyze variances between sold scope and delivered outcomes and recommend improvements to templates, estimating guidelines and scoping playbooks.
o Contribute to standardising services offerings, accelerators and best practices to increase quality, predictability and scalability.
* Stakeholder Communication
o Communicate complex technical and delivery concepts in a clear, customer‑friendly manner, tailoring detail level to the audience.
o Build trusted relationships across Sales, Services, Product and Engineering to remove blockers and improve customer experience.
Qualifications & Experience
* 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer‑facing role in enterprise software/SaaS.
* Demonstrated experience scoping and documenting services engagements, including Statements of Work development, assumptions, dependencies and change control.
* Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies such as Agile, Waterfall or hybrid.
* Strong analytical and problem solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
* Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
* Comfort working cross‑functionally with Sales, Solution Consultants, Delivery, Product and Engineering; able to manage multiple priorities in a deadline‑driven environment.
* Ability to travel to a limited extent, as needed.
* Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain or a related field (or equivalent experience). Professional certifications such as PMP, ITIL or Agile are a plus.
Benefits
* Working for the undisputed global leader in a business‑critical industry offers unparalleled possibilities.
* Our team is made up of talented, curious and inspiring people who bring unique expertise to the table.
* We use the power of the global team.
* We set you up for success with comprehensive training and an emphasis on employee development.
Inclusion
At Loftware, inclusion, diversity and belonging are paramount to our success and culture. We are an equal opportunities employer and are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability or protected veteran status. We invest in our employees to inspire confidence and help everyone realize their full potential.
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