Our client, a fast-growing service renewal business, is looking to add a driven Renewals Account Manager to their expanding team. This role is perfect for someone with strong phone-based sales experience who can confidently speak to SMEs, practice managers, facilities managers, business owners and decision-makers.
You’ll be responsible for following up enquiries, contacting existing customers about renewals, and securing agreements before handing them over to the scheduling team. 90% of calls are renewals and 10% are warm leads of new prospects.
What You’ll Be Doing
1. Making outbound calls to businesses (SMEs and larger organisations) regarding renewal of services
2. Following up warm enquiries and lapsed clients
3. Closing the deal and passing confirmed renewals over to the scheduling team
4. Working towards daily call targets (approx. 65 calls per day)
5. Accurately using internal CRM and PC-based systems
What We’re Looking For
6. Experience in insurance or policy renewals, telesales, appointment making, or outbound B2B calling or B2C calling
7. Strong ability to close and secure commitments
8. Confident speaking to a range of business contacts: practice managers, business owners, facilities managers, SME leaders
9. Used to working with systems, CRMs and managing a pipeline
10. Resilient, positive attitude and motivated by targets
11. Ability to push outbound activity and maintain consistent performance