Morton Fraser MacRoberts is a new style law firm. This role requires full office attendance five days a week and offers an agile work environment.
Summary of Role
Carry out administrative processes for unsecured and secured debt recovery.
Key Tasks
* Ensure all incoming calls are answered within an acceptable time and enquiries are passed on.
* Perform conflict checks from YK team and MFMac.
* Review client instructions, open cases, issue Letters Before Action, and liaise with clients and debtors regarding process and progress.
* Print, collate, and send outgoing mail, complete proof of posting, update cases, and pass any cheques to the Finance Team.
* Take debtor payments over the phone in compliance with internal procedures.
* Raise straightforward court actions and process decisions or decrees as required.
* Retrieve Civil Online timetables, update case management system, prepare and serve court forms, and download decisions from Civil Online.
* Carry out other associated administrative duties such as scanning, filing, and photocopying.
* Process web contacts for distribution.
* Support other team members with their matters.
Qualifications and Experience
* At least one year's experience in an administrative role.
* Experience in a legal environment desirable but not essential.
* Paralegal work experience desirable but not essential.
Person Specification
* Excellent communication skills; articulate, clear, concise, and free of jargon.
* Ability to work within a team and autonomously on own initiative.
* Personable and adept at building and developing client relationships.
* Confident and belief in own ability.
* Committed to providing a good client experience and willing to put in extra time and effort when required.
Benefits
* Profit related pay
* Pension scheme
* Private medical insurance (BUPA)
* Holidays starting at 25 days plus 9 public holidays (plus birthday off)
* Tax efficient car lease scheme
* Cycle to work scheme
* Life assurance
* Income protection
* Access to comprehensive wellbeing resources
* Retail discounts
We are committed to providing reasonable adjustments for applicants with disabilities and guarantee an interview if you meet the basic requirements for the role.
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