At CGI, we deliver secure, mission-critical services that strengthen the UK?s Defence capability and drive measurable operational resilience. As a Senior Service Desk Analyst, you will play a pivotal role in ensuring the stability, performance and continual improvement of end-user technology services on a high-profile defence programme. We empower our teams to take ownership of service excellence, shape smarter support processes and contribute ideas that enhance user experience and operational outcomes. Working in a collaborative, high-trust environment, you will help us maintain reliable, secure services that enable our client to focus on what matters most ? protecting national interests and delivering critical outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ?Best Employer? by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you?ll be part of an open, friendly community of experts. We?ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, this role is based full time on client site near Chippenham and requires an existing HLC/DV clearance.