Are you an experienced Account Manager or Customer Service Representative? Have you worked in a customer facing role within a technical or highly regulated environment? If so, our client, a leading aerospace manufacturer, is recruiting for an Account Manager for their site in Redditch. The role will be responsible for managing business interactions with selected key and strategic customer accounts. Account Manager Permanent Salary dependent on experience Monday – Thursday 08:00 – 16:45, Friday 08:00 – 13:00 Redditch Account Manager Job Description Managing all aspects of customer relationships, including daily communication, complaint resolution, plant visits, and performance improvement initiatives. Preparing proposals and quotations while identifying new business opportunities through joint improvement projects and customer engagement. Coordinating internally with planning and supply chain teams to ensure optimal material usage and capacity alignment. Tracking and analysing customer performance metrics, developing tailored support plans to meet expectations and enhance customer satisfaction. Overseeing customer-facing project management, including complaint handling, site visits, and internal training on customer systems and portals. Account Manager Essential Experience/Skills/Qualifications Previous experience working in a customer facing role. Experience working in a technical or highly regulated engineering environment would be advantageous. Account Manager Company Benefits 25 days holiday plus bank holidays with the option to purchase additional holiday Pension scheme Sick pay policy Life assurance 3x salary Health cash plan and private medical Please apply below if this role is of interest