Location:
Swansea, SA4 9HJ
What is the role?
We have an exciting opportunity for a Customer Care Manager to work within our Customer Care Team. This role typically reports to the Customer Care Director.
The purpose of the role is to effectively manage the completion of tasks required as a consequence of customer queries and to comply with the requirements of the Group Standards and Procedures for Customer Care.
The role will include:
1. Ensure the team answer all incoming calls swiftly and effectively, logging all issues on COINS to maintain the highest level of Customer Care
2. Responsible for tracking costs and contra-charging where applicable to maintain the departmental budget so that the region will minimise added expenditure
3. Managing records of inspection appointments - chasing any that are not appointed wi...