Overview
Functional Business Analyst, MS Dynamics 365 CRM — Avanade, Manchester, United Kingdom. You’ll be integral to our UK sales team as a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, collaborating with account teams to design and position high-value solutions for finance and/or supply-chain challenges. You’ll translate technical depth into clear business value and outcomes.
Responsibilities
* Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
* Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
* Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, focusing on areas such as retail customer leads and service requests.
* Cross-Team Interaction: Work closely with IT, development, and operations teams to ensure alignment and integration of business requirements.
* Systems Alignment: Ensure the alignment of specifications from various systems and interfaces for cohesive system functionality.
* JIRA Triage: Manage and prioritize JIRA tickets, assigning them to appropriate teams based on priority and complexity.
* Stakeholder Communication: Facilitate clear and ongoing communication between stakeholders to align project objectives.
Qualifications and Skills
* Bachelor’s degree in business administration, Information Systems, or a related field.
* Minimum 3 years of experience in a business analyst or related role.
* Strong analytical, problem-solving, and communication skills.
* Ability to work independently and within a team environment.
* Microsoft Dynamics 365 functional knowledge, including areas such as Retail Customer Leads and Service Requests.
* Experience in requirements gathering and in writing detailed Functional Specification Documents (FSD).
* Cross-functional collaboration and effective communication across multiple teams.
* Systems integration experience and ability to align specifications from multiple systems.
* JIRA triage experience.
* Nice-to-have: MSD environment knowledge and banking sector experience.
About You
* Consultative, collaborative, relationship-builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about technology
* Client-centric attitude
* Passion for learning and development
What You’ll Do
* Gather and document detailed business requirements for Dynamics 365 CRM projects.
* Write functional specification documents to guide development teams.
* Apply Dynamics 365 functional knowledge to relevant domains.
* Coordinate with IT, development, and operations teams for alignment and integration.
* Ensure alignment of specifications across systems and interfaces.
* Manage and prioritize JIRA tickets for appropriate teams.
* Facilitate clear stakeholder communication to align project objectives.
Learn More
Learn about Avanade projects and case studies: What matters to Rathbones is people-first workplace experiences and sustainability; VentilatorChallengeUK manufacturing case study.
Benefits and Culture
* Opportunity to work with Microsoft’s Global Alliance Partner of the Year, with ongoing development and training (minimum 80 hours per year).
* Real-time access to technical resources and a dedicated career advisor.
* Inclusive, diverse culture focused on learning and growth.
Find out more about employee benefits and our Inclusion & Diversity page.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Research, Analyst, and Information Technology
* Industries: IT Services and IT Consulting
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