Join our friendly team as a Senior Administrative Assistant at Swanwick Lodge, where we are dedicated to delivering exceptional and compassionate support to up to 10 children with complex attachment, mental health and behavioural needs. We provide a safe, secure and therapeutic environment for some our most vulnerable young people.
As an integral part of our small supportive team, you'll carry out vital administrative tasks at Swanwick Lodge, ensuring the smooth running of our service.
What you'll do:
• Monitor and respond to emails and phone calls.
• Take Minutes of meetings as and when necessary.
• Oversee Childrens Secure Order extensions and contract/variations, follow up with management if missing.
• Resolve queries and escalate complex queries where required.
• Data checking and monitoring, including working with spreadsheets.
• Lead on Childrens Information Board updates.
• Issue petty cash and pocket money when required.
What we're looking for:
• Previous administrative experience.
• Team player with a customer-focused approach.
• Strong communication skills.
• Resilient and adaptable to changing demands, remaining calm and professional.
• Good IT skills, especially MO365 (Word, Outlook, Excel) and willing to develop these further.
• Good attention to detail, organisation and prioritisation skills.
• Shows patience, compassion, and empathy in all interactions.
Why join us?
• Make a difference: Help to provide a highly structured, stimulating and caring environment within our well-appointed home. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others.
• Career growth: Access to a wealth of rewarding career choices.
• Professional development: Supportive supervision and continuous learning opportunities.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
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