Role: Temporary Communications and Engagement Coordinator - Bradford
Salary: £30K (pro rata, paid hourly)
Contract length: Now until September
Hours: 9am-5pm, Monday-Friday
Position Overview:
Elevation Recruitment is recruiting for a national utilities company to communicate and engage effectively with customers, colleagues, and stakeholders, fostering trusting relationships to support the company's operations and ambitions.
Responsibilities:
* Engage digitally with customers regarding the capital programme, prioritizing customer-centric communication
* Champion the customer in all capital projects
* Create engaging content and communication plans to support the comms and engagement team
* Manage paid social media campaigns to raise awareness of local capital schemes
* Develop content supporting customer experience initiatives
* Contribute to the wider comms and engagement strategy for the capital programme
* Create video content to visually communicate the importance of investments
* Assist with research and collaborate with agencies
* Write content for various channels to highlight asset investments
* Utilize audience insight and measurement tools
* Use social media listening tools for customer engagement
* Stay updated with industry trends and news to identify content opportunities
* Identify and escalate potential issues, working with the wider team to address them
* Collaborate with the website team to produce engaging web content about capital schemes
* Create internal newsletters to update colleagues on ongoing projects
* Support wider content and copywriting initiatives as needed
Skills and Qualifications:
* Experience in a communication role
* Videography and content creation skills
* Experience presenting to groups
* Strong relationship-building skills
* Experience working in similar roles within-house or via agencies
* Excellent customer service skills
* Proficiency in IT, especially Microsoft Office and design software
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