Context:
TARKA is a fresh new concept and disruptive brand that will revolutionise hostels and will create a whole new category of accommodation in the UK.
The capsule concept is already well established and successful in Japan and other parts of Asia. TARKA will create an upscale version of a capsule hotel that will appeal to a more diverse range of people than a traditional hostel. TARKA will use technology to create the most streamlined operation possible. There will be a bar and restaurant based on an Izakaya. These will offer drinks and simple dishes which are served during the day and evenings. There will also be a Scandinavian-style coffee shop on the ground floor. The bar, restaurant and coffee shop will be open to the public .
TARKA’s USP's are its sleeping capsules, technology-led DNA and unique F&B concept.This is an exceptional opportunity for an outstanding professional, conversant with local licensing laws, able to develop strong relationships with local authorities to ensure Tarka can operate to brand standard. A Manager who understands that creating unique memorable service is more than just traditional management. We are looking for someone with a can-do attitude, comfortable thinking outside the box who also has a proven track record delivering unique and outstanding service in hotels or hostels whilst building reputation and growing revenue that puts Tarka in a class of its’ own If you are a Manager with outstanding credentials in the Edinburgh market with experience of pre-opening and licensing, we’d love to hear from you.
Job title: Hotel Manager
Position reports to: Chief Operating Officer
Direct Reports: All hostel staff and responsible for third party suppliers
Location:TARKA Edinburgh, South St Andrews Street, Edinburgh. Some travel to other locations may be required from time to time
Salary: Competitive.
Hours: Regular early mornings, evenings and weekends will be required.
Main purpose of job: Lead and inspire the hostel team to deliver a memorable service experience to all guests. Ensuring the efficient and productive day to day running of the hostel business and ensuring brand standards and legal compliance are adhered to. Acting as an ambassador for Tarka in Edinburgh by developing strong relationships with guests, employees, key stakeholders and third parties. Leading and managing a commercially successful hostel whilst delivering the hostel P&L budget, year on year growth and KPIs.
Main Accountabilities:
· Work closely with the Tarka Executive team to define the Edinburgh hostel experience, establish operational approach, jointly develop strategy and offer in the common areas, and oversee all profit centres to ensure a consistent, holistic offer within the Tarka brand ethos
· Fully responsible for all aspects of running a commercially successful hostel business.
· Responsible for the hostel team and ensuring the property is always fully curated and ready for business
· Responsible alongside the Deputy Hotel Manager/F&B Manager for creating rosters and ensuring the hostel and F&B outlets are suitably staffed.
· Responsible for all operational aspects of running the asset, guest experience, sales and revenue daily, including the F&B outlets.
· Responsible for the hostel budget, cash flow and P&L, with a particular emphasis increasing bed and F&B through the generation of new and innovative offers and events.
· Ensure budgeted revenue and profit are achieved through brand standards integrity, legal compliance, outstanding customer service and operating a clean, safe and well maintained hostel.
· Monitors and remedy all building and maintenance issues
· Ensure good local neighbour relations
· Execute the company and hostel policies and procedures, supporting company brand and operational guidelines to ensure the Tarka service style and Tarka behaviours are instilled in the hostel and staff and lead by example
· Ensure compliance of and audit of all Fire, Health & Safety regulations in order that the hostel is safe for employees and guests.
· Ensure all new staff are inducted and trained to the highest standards to deliver service and commercial expectations.
· Manage and coach performance and motivate staff in line with brand values to maximise quality of service, progressive development of all staff, professionalism and profitability.
· Inspire a service-oriented environment, constantly leading by example.
· Play a proactive role with regards to guest satisfaction through personal engagement with guests in line with guest satisfaction feedback.
· Ensure the hostel and all departments are fully operational, ready for business and in adherence to brand standards.
· Social Media and Community
· Content Support – assist the Sales & Marketing Director by capturing real-time content opportunities on-site and making recommendations to enhance engagement and reach
· Revenue Management – Partner with the Sales & Marketing Director to drive revenue performance through accurate forecasting, rate optimisation and a strong understanding of city and market trends
· Ensure a consistent delivery of guest service on a daily basis through effective communication and training of Standard Operating Procedures.
· Ensure the operational standards of cleanliness, presentation and maintenance of the hostel are maintained to a level above the minimum brand standards.
· Work with hostel 3rd party suppliers to ensure standards are met and adhered to
· Ensure that the hostel has fully trained and competent operational management throughout opening hours.
· Ensure all staff are suitably briefed and trained on procedure in the case of accident, incident and fire evacuation.
· To carry out any other reasonable request as required by the Line Manager.
Attributes:
· Managerial level experience, preferably in the chain budget hotel or hostel business
· Financially numerate
· Sales experience
· Understanding of yield management
· Great communicator
· Inspirational leadership style
· Attention to detail
· In depth experience of customer service and process development
· Articulate and strong relationship building skills
· High levels of energy and enthusiasm for service
· Experience compiling and presenting analysis of data at board level
· Technology savvy