Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.
About the Role
Job Title – Production Specialist/Support
Location – Belfast, UK
Mode of Work – Onsite (5 Days Per Week)
Type of Hiring – Permanent
Qualifications
* 10-15 years of IT experience with strong background in Application Production Support
* Proven experience managing enterprise applications in BFSI or large regulated environments
* Strong hands‑on experience with ITIL processes Incident Problem Change Release
* Experience with ticketing and monitoring tools ServiceNow JIRA AppDynamics Dynatrace etc.
* Solid understanding of application architecture databases batch jobs and middleware
* Experience managing onshore‑offshore teams and vendor coordination
* Strong stakeholder management and communication skills
Key Responsibilities
* Own 24x7 application production support operations ensuring uptime performance and stability
* Lead and manage L2L3 application support teams including staffing shifts and performance management
* Drive Incident Problem and Change Management in line with ITIL processes
* Ensure SLA KPI adherence track metrics and present operational dashboards to stakeholders
* Lead major incident management including bridge calls stakeholder communication and post incident reviews
* Perform and govern Root Cause Analysis RCA and ensure permanent fixes are implemented
* Collaborate with Development QA Infra and Vendor teams for issue resolution and release support
* Oversee release deployment and production validation activities
* Identify and drive automation opportunities to reduce manual effort and improve efficiency
* Ensure applications meet security compliance and audit requirements
* Prepare and present Monthly Operations Review MOR and management reports
Required Skills
* Unix/Linux SQL Autosys ControlM or similar schedulers
* Understanding of cloud or hybrid environments
* AWS/Azure Exposure to automation/scripting Shell Python desirable
* Knowledge of DevOps and CICD support models
Preferred Skills
* ITIL Certification mandatory
* PMP Agile certifications good to have
* SLA availability compliance
* Mean Time to Resolve MTTR
* Reduction in repeat incidents
* Automation and cost‑optimization initiatives
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