Job Description
Job Title: Housing Systems Trainer
Contract - Outside IR35
Programme: Housing Systems Transformation
Overview
An organisation undergoing a major Housing Systems Transformation Programme is seeking an experienced and engaging Housing Systems Trainer to join its project team. The role will support key system go-live phases scheduled for November 2026 and February/March 2027.
This position will play a critical role in ensuring staff are fully equipped to adopt new technology, processes, and ways of working, with a primary focus on the NEC Housing system.
Key Responsibilities
* Design, develop, and deliver comprehensive training programmes for NEC Housing system users
* Deliver training across key modules, including:
o Assets
o Housing Advice
o Customer Services
o Support Services
o Go-Mobile (Assets, Housing Management)
o NEC Document Management (DM)
* Create engaging learning materials such as user guides, quick reference tools, and e-learning content
* Deliver training sessions both face-to-face and virtually to a wide range of stakeholders
* Support user adoption during system rollout and post go-live phases
* Collaborate with project teams and subject matter experts to ensure training aligns with business processes
* Provide floor-walking support and hands-on assistance during implementation phases
* Gather user feedback and continuously improve training delivery and materials
* Maintain up-to-date knowledge of NEC Housing functionality and module updates
Candidate Profile
The successful candidate will be a confident and adaptable trainer with strong experience in housing systems and digital transformation, ideally with hands-on knowledge of NEC Housing modules.
Essential Skills & Experience
* Proven experience delivering systems training within housing, local government, or a similar environment
* Strong working knowledge of NEC Housing Solution across multiple modules
* Experience supporting large-scale system implementations or transformation programmes
* Ability to conduct training needs analysis
* Excellent communication and presentation skills
* Ability to engage users with varying levels of digital confidence
* Experience creating clear, user-friendly training materials
Desirable Skills & Experience
* Understanding of end-to-end housing processes (e.g. asset management, housing advice, tenant support services)
* Experience delivering training on Assets, Housing Advice, Support Services, and/or mobile working solutions
* Experience with mobile workforce solutions (e.g. Go-Mobile)
* Familiarity with Learning Management Systems (LMS)
* Knowledge of change management and user adoption methodologies
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