About the Company
We are a growing multi-channel ecommerce import/export business based in Ramsgate, Kent. Our products are sold across multiple online marketplaces and ecommerce platforms, with international suppliers and a growing customer base across the UK and beyond.
The business currently has a team of 6 people and is entering its next stage of growth. As the company scales, we are looking for an Operations Manager / Head of Operations to take ownership of day-to-day operations, improve systems and processes, and help build the operational infrastructure needed for continued growth.
This is a key role reporting directly to the founder and offers the opportunity to play a significant part in shaping how the business operates.
The Role
This role is responsible for overseeing the daily operations of the business, ensuring everything runs efficiently across ecommerce channels, inventory management, suppliers, logistics, and the internal team.
You will also lead efforts to improve processes, implement systems, and build operational structure as the company continues to grow.
This role would suit someone who enjoys bringing organisation and structure to a growing business and making operational improvements that have a real impact.
Key Responsibilities
Operations Management
* Oversee the day-to-day running of the ecommerce operation
* Coordinate inventory management and supplier ordering
* Ensure smooth order fulfilment and logistics processes
* Monitor customer service performance and issue resolution
Systems & Process Development
* Build and document operational processes and workflows (SOPs)
* Implement systems to improve efficiency and visibility
* Introduce structured task management across the team
* Identify opportunities for automation and improvement
Reporting & Performance Tracking
* Create and maintain operational dashboards and reports
* Monitor key metrics including sales, inventory levels and operational performance
* Provide regular operational updates to the founder
Team Coordination
* Manage and support the existing team
* Run regular operational meetings
* Improve communication, accountability and workflow management
Continuous Improvement
* Identify operational bottlenecks and implement solutions
* Improve supplier coordination and logistics efficiency
* Help build scalable operational systems to support business growth
Requirements
* 5+ years experience in operations, ecommerce operations or business operations
* Strong organisational and problem‑solving skills
* Experience improving processes and implementing systems
* Ability to manage and coordinate a small team
* Comfortable analysing operational data and KPIs
* Proactive mindset and ability to take ownership
Desirable
* Experience working in an ecommerce or marketplace environment
* Knowledge of Amazon, Shopify or multi‑channel ecommerce platforms
* Experience with inventory management or supply chain operations
* Experience working in a growing small business
What We Offer
* Competitive salary depending on experience
* A key leadership role in a growing ecommerce business
* Opportunity to shape operational systems and processes
* Direct collaboration with the founder
* Future progression opportunities as the company grows
Location
Ramsgate, Kent
Salary
£35,000 – £55,000 per year depending on experience
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