IMH Recruitment are seeking an experienced Anti-Social Behaviour Officer to work in our client's Community Safety Team in Manchester. Duties: * Be a first point of contact for all requests. * Triage each request and determine what action is necessary. * Referring cases to other Housing Services where appropriate. * Discussing complaints with the complainant and suggesting ways to resolve with intervention. * Sending out Pre case letters to the alleged perpetrator in an attempt to address the behaviour without the need for further intervention. * Opening a new antisocial behaviour case or referring the caller to the Housing Management Caseworker managing their case. * Responsible for opening and responding to domestic abuse incidents reported through the Multi Agency Risk Assessment Conference (MARA) process. * Dealing with low level requests for assistance, or referring to the HMC's for further intervention. Qualifications: * Must have experience of managing antisocial behaviour, domestic abuse, hate incidents and property condition cases. * A working knowledge of the QL housing management system would be beneficial. * Strong interpersonal skills with the ability to communicate effectively with diverse groups of people. * Excellent problem-solving abilities and a proactive approach to conflict resolution. * Knowledge of relevant legislation related to anti-social behaviour and community safety is advantageous. * Ability to work independently as well as part of a team. * Strong organisational skills with attention to detail in documentation and reporting. * Proficiency in using IT systems for record keeping and communication. Hours & Pay: * Monday - Friday * 9am - 4:30pm. * £19.79 Per Hour. If this role sounds like you, please apply with an up to date CV. For further information, please call the office on (phone number removed)! Job Types: Full-time, Temp to perm Pay: £19.79 per hour Expected hours: 37 per week Benefits: * Free parking * On-site parking Schedule: * Day shift * Monday to Friday Experience: * Managing antisocial behaviour: 2 years (required) * QL housing management system : 2 years (preferred) * Property condition cases: 2 years (preferred) Licence/Certification: * Driving Licence (preferred) * Standard DBS Check (required)