Position Details
Salary: £13.63 per hour. Hours: 37.5 hours per week. Shift pattern: 7:00 am to 3:00 pm, 5 on / 2 off. Contract: Permanent.
Role Responsibilities
Work closely with the Site Manager to ensure smooth day‑to‑day operations across the site. Maintain high standards, support reporting and administration processes, and deliver excellent service to the client. Support the cleaning team as needed.
* Support and assist in managing all administration processes related to the contract.
* Work closely with and take direction from the Site Manager and Regional Account Manager as required.
* Attend weekly or monthly meetings and conference calls.
* Update internal and external databases and administration systems, ensuring all information is accurate and up to date.
* File documentation both manually and electronically in line with business policies and procedures.
* Ensure all operational paperwork meets corporate standards.
* Manage reports and support contract documentation, and assist with the preparation for client meetings.
* Maintain flexibility to achieve deadlines.
* Support cleaning responsibilities within the warehouse environment, including general cleaning, tidying, and maintenance of cleaning equipment.
* Respond promptly to client call‑outs and manage waste disposal in line with site procedures.
* Comply with all Health & Safety legislation and Mitie policies, with training provided.
What We Are Looking For
* Administration experience essential.
* Knowledge of facilities management sectors desirable.
* Relevant experience of Microsoft packages – must have good working knowledge of Excel.
* Excellent data entry skills and attention to detail.
* Flexible approach to working.
* Ability to manage own time, prioritise workload, excellent time‑keeping skills and strong planning and organisational ability.
* Relationship building skills – self‑starter, initiative, teamwork and support for teammates.
* Ability to generate, develop, and present ideas and suggestions for improvements.
* Discretion in dealing with confidential information.
* Customer care – deliver results and exceed expectations.
* Well presented, professional appearance and attitude.
* Excellent written and spoken communication skills.
* Must complete Basic Disclosure (DBS) check and drug and alcohol screening test.
What We Offer
* Holiday entitlement.
* Pension contributions.
* Discounts with over 850 high‑street retailers.
* Cycle to Work scheme.
* Save As You Earn scheme and Share Incentive Plan.
* Free virtual GP service.
* Free hot and cold drinks.
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