Flexible working
Due to the sensitive nature of the work, this is an office‑based role with little to no opportunities for home working. We recognise the importance of a good work‑life balance and offer part‑time and compressed hours, with flexibility around start and finish times.
About us
MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing and assessing intelligence, and then work with a range of partners, including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations about how to keep themselves safe. A role in MI5 means you’ll do unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security.
The role
As a Pensions Administrator, you’ll be part of the team overseeing pensions for colleagues across MI5 and MI6. You’ll answer enquiries, provide guidance and work with current and past MI5 and MI6 staff to keep them updated on pension matters.
You’ll bring an existing knowledge of HR, pensions or payroll to the team and take responsibility for a variety of tasks, including calculations, updating records and filing personal information compliantly. With your attention to detail, you’ll be trusted with sensitive information and work efficiently whilst adhering to legal obligations.
You’ll establish your place in a growing department and regularly collaborate with teams across Policy, Payroll and HR. You’ll also have the chance to take on individual project work to help with your own development. While there are no line‑management responsibilities in this role, you will act as a mentor to junior staff, providing advice and guidance or meeting deadlines and ensuring pensions are secure and properly managed.
About you
You’ll have a minimum of 1 year’s experience in a pensions role, supported by a minimum of 2 GCSEs at Grade 4/C or above in mathematics and English language (or an equivalent Level 2 qualification), and proficiency with IT. You’ll be comfortable working with numbers and have confident maths and calculation skills.
Organised and able to balance multiple tasks at once, you’ll also be customer‑focused, collaborative and an effective communicator. You’ll take queries by phone or email and will be required to answer colleague questions with clarity. Experience handling complaints and difficult conversations is required. Importantly, you’ll have a passion for pensions and be excited about the chance to contribute to MI5 and MI6’s work.
Training and development
When you join, you’ll be assigned a dedicated buddy to help you settle in and receive on‑the‑job training from our pension specialists. You’ll also have access to internal training courses available from any of the UK’s Intelligence Services, as well as internal communities, support networks and mentors.
And if you’re interested, you’ll also have the option to gain a CIPD or similar pension accreditation (subject to places). We’ll provide study leave and funding to do it, along with internal support to help your learning.
You’ll be expected to stay within Pensions for your first four years, after which you’ll be able to apply for roles across the organisation.
Rewards and benefits
You’ll receive a starting salary of £40,428, rising to £43,705 after one year, plus other benefits including:
* 25 days’ annual leave automatically rising to 30 days after 5 years’ service, and an additional 10.5 days’ public and privilege holidays
* Opportunities to be recognised through our employee performance scheme
* A dedicated development budget
* An interest‑free season ticket loan
* An excellent pension scheme
* A cycle‑to‑work scheme
* Facilities such as a gym, restaurant and on‑site coffee bars (at some locations)
* Paid parental and adoption leave
Equal opportunities
At MI5 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. We welcome and encourage applications from everyone, including those from groups under‑represented in our workforce such as women, ethnic minorities, people with disabilities and those from low socio‑economic backgrounds.
We’re Disability Confident
MI5 is proud to have achieved Leader status within the Department for Work and Pensions’ Disability Confident scheme. As a Disability Confident Leader, we aim to ensure a fair and proportionate number of disabled applicants who meet the essential minimum criteria for this position will be offered an interview, if it is practical for us to do so.
To secure an interview for this role, the minimum criteria are:
* You’ll need to reach the minimum pass mark for the online Situational Judgement Test (SJT)
* Demonstrate experience of working in pensions (assessed at application sift)
* Demonstrate ability to work collaboratively (assessed at application sift)
* Meet minimum pass mark for motivational questions (assessed at application sift)
Right to Withdraw Statement
Please be aware that we reserve the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.
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