Job Opportunity: Customer Account Administrator!
Are you a proactive, customer-focused individual who thrives in a collaborative environment? Our client is seeking a Customer Account Assistant to join their friendly and fast-paced team. This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and contributing to a shared goal of delivering outstanding service.
Success in this role depends on your ability to take initiative, anticipate customer needs, and work closely with colleagues to ensure seamless account management. If you're someone who enjoys being hands-on and values teamwork, this could be the perfect fit.
Location: Liverpool, Knowsley
Hours: 9:00 AM - 5:00 PM (30-minute lunch break)
Salary: £25,000 per year
What You'll Be Doing
Customer Engagement via Chat-Box: Act as the first point of contact for customer queries. Provide prompt, helpful responses and ensure continuity of service by proactively coordinating with team members when needed.
Lead Forensics & Account Insights: Use the platform to identify potential customer accounts and share valuable insights with the sales and support teams. Full training will be provided.
CRM & Quotation Management: Keep customer records up to date, follow up on quotations, and escalate any issues such as pricing or delivery concerns to the relevant departments.
Account Coordination & Support: Support account managers and assist with general office tasks. A flexible, team-oriented approach is essential to maintaining strong customer relationships.Who We're Looking for Someone Who:
Is passionate about customer service and account management
Learns quickly and is comfortable with technology
Is a collaborative team player who communicates clearly and supports others
Is proactive, organised, and able to manage multiple priorities with confidenceWhat We Offer
A welcoming and supportive team environment
Full training and ongoing development opportunities
A healthy work-life balance
Secure parking and a generous holiday allowanceDon't miss out - apply today and take the next step in your career!
Adecco Branch: Liverpool Adecco Retail Branch
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