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Graduate Customer Success Manager, London
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Client:
Canonical
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5a64d87369fb
Job Views:
7
Posted:
12.08.2025
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Job Description:
The role of a Customer Success Manager at Canonical
Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with customers and ensure they have a positive experience with Canonical's offerings. They understand customer objectives and leverage internal and external resources to address pain points, align expectations, and develop collaboration roadmaps.
We are expanding our Customer Success team to deliver thoughtful and precise interactions across our product portfolio, including Ubuntu, open source infrastructure, and applications.
This role is an entry point into the CSM organization. While primarily focused on the Tech segment, including store customers, you will also manage an assigned portfolio. Ubuntu attracts thousands of new users monthly; our goal is to ensure the best user experience through onboarding, support, and value realization, ultimately leading to customer success. You will collaborate with other teams and participate in campaigns to connect with diverse users and identify future champions.
Location: This role is remote worldwide.
Daily Responsibilities:
* Support customers by resolving ticket requests.
* Lead campaigns targeting multiple customers via digital channels.
* Identify high-potential and high-risk customers from new onboardings.
* Onboard new customers and introduce them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
* Work with Sales and Support to develop engagement plans aligned with customer goals.
* Engage with your customer portfolio to identify risks.
* Gather and format customer feedback for product team review.
Desired Skills and Qualities:
* Customer-facing experience
* Empathy and a natural desire to help others
* Passion for technology, especially Ubuntu
* Excellent presentation skills
* Strong organizational skills and documentation management
* Ability to collaborate across departments
Additional Skills:
* Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is highly valued alongside English skills.
What We Offer:
* Remote work with biannual in-person team sprints
* USD 2,000 annual learning and development budget
* Annual performance reviews and bonuses
* Various employee benefits reflecting our values
* Paid holidays, maternity and paternity leave
* Employee Assistance Programme
* Travel opportunities to meet colleagues
* Travel perks for company events
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