Native French and German speaking Customer Service Advisors (Full or Part Time) Fixed Term Contracts until September 2026 We’re looking for friendly, customer-focused individuals to help our customers at every stage of their TentBox journey. As we expand further into Europe, we’re specifically seeking native French and German speakers. Requirements: French or German as your first language Excellent written and spoken English Passion for providing outstanding customer service You’ll build expert knowledge of our roof tents and accessories, supporting customers across WhatsApp, email, phone, social channels, and in our on-site HQ showroom. From first questions to post-purchase support, you’ll deliver a confident, white-glove experience that puts the customer first. We’re after people who love helping others, communicate clearly, and thrive in a fast-paced environment. Experience delivering customer support through digital systems is a bonus. What you’ll do Handle customer enquiries mostly via email and live chat (some phone and face to face) Provide clear, accurate information and first-class customer service Resolve customer queries quickly and effectively Work collaboratively with team members and other departments Use internal systems to log interactions and follow processes What we’re looking for Strong communication skills and a positive attitude Comfortable using IT systems Comfortable speaking to customers over the phone and face to face A genuine desire to help people Experience in customer service is beneficial — full specific training provided What We Offer Competitive salary Flexible shift patterns Monday to Sunday Hybrid work - evening shifts can be performed from home 35 days annual leave (inc bank holidays, pro rata) Pension contributions Free on-site parking (We are located in North Baddesley) Free breakfast, lunch, drinks and snacks in our fully stocked kitchen! What You’ll Love Casual dress code Opportunity to borrow our full range of TentBox roof tents whenever you’d like Staff and Family and Friends discount Friendly Company Culture A unique opportunity to work with a rapidly growing company set for global expansion Regular Team Socials and opportunities to test our product range If you want to be part of a fast-growing, adventure-led brand and a team that genuinely cares about great customer experiences, we’d love to hear from you.