Part Time Customer Service Representative
Location: Onsite Cheltenham
15-20 hours- 3 days per week.
Hours 9.30am-2.30pm
FTESalary:£25,264 – actual salary will depend on agreed working hours, plus fantastic benefits including: parking,competitive pension scheme, volunteering days, subsidised onsite deli, and access to our employee benefits platform!
Kohler Mira Ltd is a successful multi brand organisation that has grown significantly over 100 years and has always innovatively led the way in showering technology. Kohler Co., our parent company since 2001 and themselves in their 150th year, employs over 30,000 associates worldwide and is a global leader in the manufacture of kitchen & bath products, hospitality and an operator of golf and resort destinations.
Mira Showers is one of the best known, market leading UK brands of showering products, continuously developing innovative new domestic bathroom products for all types of plumbing systems.
Our Rada Controls brand brings that same innovation and cutting-edge design to commercial washroom environments such as sports and leisure facilities, medical facilities and institutions with products specifically designed for commercial and public buildings.
From day one, you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our customers (who knew a bathroom manufacturing company did all this?!)
Opportunity
The CSR – Contact Centre Operations is a key member of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs.
This role will be involved in all aspects of aftersales services, presales enquiries and the sales of spare parts. Most interactions are completed over the phone and by email.Required 15-20 hours over 3 days per week- Monday and Tuesday + 1 other week day.
As part of the Customer Service Operations Team, you will be required to work closely with your peers to ensure that the best service possible is delivered to our customers.
Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole of the Mira UK product range.
Responsibilities
* Assisting customers with pre-sales enquiries, product selection and availability
* Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
* Offering post-sale technical support
* Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
* Maintain a high level of customer service and quality standards throughout every interaction
* Being helpful and positive in all dealings with customers and fellow associates
* Ultimately become a Kohler Mira Brand Ambassador
Skills/Requirements
* Confident telephone manner
1. Experience in a customer services environment where customer contact was integral to the role
* Attention to detail to ensure a right first-time customer outcome
* Experience using Salesforce or similar Customer Relationship Management system an advantage
* A common-sense approach to problem solving
* A desire to be part of a team that works together for the common goal
* Strong communication with high standards of written communication essential
* GCSE Maths and English are required due to the interaction types with the customer
We can offer you a lot in return!
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
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