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Job description
Governance Support Officer
We’re looking for a kind, compassionate and resilient Governance Support Officer to join our team at our Head Office in Islington.
Salary: £, per annum, working hours: per week.
Want to feel like you’re part of one team? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for confidential support
* Online wellbeing resources
* A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
* Quarterly Staff Awards to reward & recognize our staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
This is a Temp to Perm role reviewed at months.
The Governance Support Officer plays a vital role in ensuring the smooth operation of the governance department. Reporting to the Director of Governance and the Head of Risk, this position provides efficient and organised administrative assistance to support key departmental functions.
This role demands a high level of organisation, discretion, and the ability to liaise effectively with internal and external stakeholders. Strong administrative skills, attention to detail, and the ability to manage multiple tasks simultaneously are essential. The Governance Administrator will be responsible for supporting the organisation to adhere to legal and regulatory requirements, reducing the risk of non-compliance, fines, or reputational damage. They ensure policies and procedures align with governance standards and industry regulations.
What you’ll do:
* Risk Panel Coordination: Manage and facilitate the full end-to-end process, including scheduling, document collation, and stakeholder engagement.
* Financial Administration: Process invoices and raise purchase orders in line with company procedures.
* Insurance Claims Management: Investigate, administer, and liaise with insurers and colleagues regarding company insurance claims.
* Whistleblowing Case Handling: Receive, allocate, and review whistleblowing complaints, including manning the helpline on a rota basis.
* Land Registry Assistance: Support colleagues with Land Registry searches and the procurement of copy title registers and plans.
* Legal Liaison: Work closely with solicitors on property transactions involving LACS and its subsidiaries.
* Governance Documentation Management: Ensure key governance documents are maintained, reviewed regularly and kept up to date.
* Coordination of the Contract Management documentation: gathering and keeping record of contract documentation.
* Key Regulatory Filing: supporting the Director of Governance to complete online and physical filing requirements for Companies House, RSH etc.
* Maintaining online filing system: keep the Diligent Board portal and SharePoint filing up to date in an organised structure.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
* Attention to detail - Governance involves handling critical documents, policies, and compliance requirements. A keen eye for detail ensures accuracy in record-keeping and decision-making.
* Strong organisation skills - maintaining documentation requires excellent organisational abilities to keep processes running smoothly.
* Effective Communication – clear, concise and professional communication is crucial when liaising with board members, executives, customers and external stakeholders.
* Adaptability & Initiative - with evolving regulations and organisational needs. Being proactive and adaptable ensures efficiency in handling challenges. A high level of self-motivation is required and ability to work under pressure with conflicting demands.
* Teamwork & Stakeholder Management - coordinating and liaising with stakeholders. Strong interpersonal skills to build effective working relationships.
What you’ll bring:
Essential:
* Experience of working within a busy department in an administrative role.
* Strong communication and interpersonal skills.
* Effective time management skills.
* Strong organisational skills and attention to detail.
* Excellent IT and system skills.
Desirable:
* Experience of working within a governance role.
* An understanding of risk management.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. Our organisation delivers over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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