The Role As a SOC Engineer, you play a key role in the delivery, operation, and continual improvement of our SOC service portfolio. You bring technical expertise across detection platforms, respond to complex support issues, and contribute to both customer-facing engagements and internal engineering development.
You work alongside our analysts and optimisation teams to ensure platform reliability, customer onboarding, and lifecycle maintenance are delivered to a consistently high standard. In addition to your hands-on engineering responsibilities, you contribute to pre-sales support, provide mentorship to junior team members, and act as a technical escalation point for SOC service requests.
Platform Engineering and Support You deliver 1st and 2nd line technical support across detection and response technologies, ensuring timely resolution and service continuity for managed SOC customers
Support Customer Deployment and Onboarding You deploy and configure supported platforms to onboard customers in live services
Lifecycle Management You support the full lifecycle of platform engineering, including patching, maintenance activities, upgrades, and coordinated service transitions
SIEM and XDR Engineering experience
At Claranet, we go the extra mile with our peoplebecause we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
Pension Scheme: Employer-matched contributions to help you plan for the future.
Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
Discounted Gym Memberships: Personalised Wellbeing Support: App-based resources and services available 24/7
Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
What makes us unique is Team Claranet, our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.
Were proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.