Job Introduction
We are seeking a Customer Retention Specialist to join our Toyota dealership in Stratford-upon-Avon.
Your working hours will be Monday to Friday, 8.30am to 5.30pm.
We offer an excellent basic salary with OTE of £42,000 plus a company car.
We are looking for a highly organised professional with up-to-date knowledge of financial products and campaigns.
Role and Responsibilities
• Actively generate renewals leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases.
• Engage with customers through our live chat platform to manage incoming enquiries.
• Conduct daily prospecting, run campaigns within designated systems, and update KPIs and efficiencies consistently.
• Contribute to increasing the Dealership’s retention rates and achieving set targets.
• Liaise directly with our client database, maintaining a high standard of professionalism.
• Exceed internal and external customer expectations in line with company best practices.
• Perform any other reasonable duties as directed by your manager.
About You
• Previous experience in the motor trade is advantageous, however if you are able to demonstrate previous experience in a busy sales environment role full training will be provided.
• Excellent communication skills and strong administrative abilities.
• High attention to detail, ensuring all paperwork is completed accurately and securely.
• Ability to work independently or as part of a team, collaborating with dealership staff to provide a smooth service for customers.
• Experience within the automotive or car dealership sector is preferred but not essential.
What we offer
1. 25 days holiday plus bank holidays
2. Company Pension
3. Wellness Programme
4. Sick Pay
5. Group life insurance
6. Staff discount on car servicing
7. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
8. Long service and loyalty incentives
9. Staff referral scheme
10. In-house, manufacturer & professional qualifications
11. Free Parking / On-site Parking
12. Company Events