Were recruiting for Customer Service Advisors to earn £23,809.50 per annum.
Customer Service Advisor benefits:
In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.
We offer a great benefits package, in addition to a generous holiday entitlement of 28 days + bank holidays + a free belief day with the opportunity to buy & sell an additional 5 days per year
Training is included to prepare you for this role.
Customer Service Advisor role:
1. Deal with customer queries at the first point of contact (including: telephone calls, personal visits, emails, written correspondence and webmail queries) to meet both
2. compliance and customer satisfaction targets.
3. Ensure calls are prioritised and managed to a high standard. This includes recording work accurately and enabling repairs to be completed within agreed timescales.
4. Raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied.
5. Respond quickly to emergency and urgent maintenance queries to safeguard customers and property.
6. Provide an efficient, courteous service to our internal and external customers during every interaction they have with us.
7. Resolve customer...