Who we are
Our apprenticeships and traineeships are about bringing Wales to life by opening doors to opportunity. We believe talent comes from everywhere, which is why we welcome people from all backgrounds, experiences and walks of life. You’ll gain real, hands-on experience, develop practical skills and work towards recognised qualifications, all while contributing to services that make a real difference to communities across Wales. With the support of experienced colleagues and a culture that values fairness, respect and inclusion, you’ll be encouraged to be yourself, learn at your pace and build a career with purpose.
We’re committed to creating opportunities where everyone feels welcome, supported and able to succeed — whatever their background.
What to expect
Your role as a Trainee Sewerage Operator will require you to deal with our initial customer response to sewerage incidents across the business area. You will be required to undertake all tasks associated with delivering excellent customer service to all customers.
The position will be required to undertake the following operations (but this not solely restricted to those examples listed below):
1. Responding to customer reported incidents and assisting with clearing blockages / jetting and providing detailed feedback on actions taken.
2. Sewer network inspections (inc. Sewer connections)
3. Sewer Location Surveys
4. Jetting / Flushing / De-silting of Sewers / Lone Working
5. Planned and Reactive Maintenance of assets
6. Liaison with customers and stakeholders
7. Detailed and timely completion of actions taken on all incidents in the work management systems.
8. Learn to operate and assess asset condition utilising looksee CCTV equipment.
9. Cleaning up affected area following flooding events.
About you
10. We are looking for someone who’s enthusiastic about putting out customers first every day and a team player, willing to take part in all necessary training requirements required for the role.
11. A driving licence is required for this role. If you don’t have one currently, we ask that you are working towards this.
Good to know
Length of programme: 18 months
Salary: All of our apprenticeship and trainee programmes will start on £25,949
Training: Will be provided on the job
Start Date: All of our apprenticeship and trainee programmes will begin on 7th September 2026
Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.
Benefits
As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
12. Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
13. Option to buy additional annual leave up to 5 days per year
14. Enhanced employer pension contributions – Up to 11% employer contributions
15. Free Mortgage Brokering Services
16. Enhanced family friendly policies
17. Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
18. Gym and fitness discounts as well as high street shopping
19. Cycle to work scheme
20. Discount off all Welsh Water visitor attraction centres and gift shops
21. Car-leasing scheme and free on-site parking at all sites
22. Health CashBack scheme and access to an online GP service
23. An employee assistance programme for employees and their immediate family
24. Many more can be found on our website.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.
For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.
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