Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
To create an immaculate, serene, and luxurious environment that reflects the elegance and heritage of Fairmont Cheshire, The Mere. The Room Attendant ensures every guest room is presented to the highest standard of cleanliness, comfort, and attention to detail, transforming each stay into a memorable Fairmont experience. Through precision, pride, and a commitment to excellence, this role supports the hotel’s reputation for exceptional luxury hospitality.
Job Description
1. Prepare and service guest rooms to Fairmont’s exacting luxury standards
2. Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities
3. Replenish linens, towels, and guest supplies with care and consistency
4. Report maintenance issues promptly, ensuring rooms remain in perfect condition
5. Handle guest belongings and privacy with the utmost respect and discretion
6. Support VIP room preparations, ensuring personalised touches and flawless presentation
7. Maintain housekeeping trolleys and storage areas in a clean, organised, and fully stocked state
8. Respond to guest requests with warmth, professionalism, and a guest‑first mindset
9. Collaborate with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness
10. Follow all cleaning procedures, including deep‑cleaning schedules and brand standards
11. Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling
12. Participate in daily briefings and training sessions to stay aligned with service expectations
13. Support lost‑and‑found procedures with accuracy and confidentiality
14. Contribute to a positive, respectful, and team‑focused working environment
15. Uphold Fairmont grooming, communication, and service standards at all times
Qualifications
16. 1 year of housekeeping or cleaning experience, ideally within a luxury hotel environment
17. Strong attention to detail and pride in delivering exceptional standards
18. Understanding of cleaning procedures, hygiene standards, and room presentation
19. Knowledge of UK health & safety regulations, including COSHH (training can be provided)
20. Ability to work independently and as part of a team
21. Good time‑management skills and the ability to prioritise tasks
22. Professional, courteous, and guest‑focused attitude
23. Physical ability to meet the demands of the role, including manual handling
24. A passion for luxury hospitality and creating memorable guest experiences
Additional Information
What is in it for you?
25. Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)20% off food and beverage in on-site restaurants
26. Colleague restaurant
27. Being part of The Mere Team – our culture is unique!
28. You will benefit from training and development opportunities
29. Competitive salary and benefits including pension
30. 28 days of holiday including public holidays
31. 1-5 days service award based on length of service
32. Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
33. And last but not least you will get to work with a team of EXTRAORDINARY people