A well-established organisation is looking for an IT Support Analyst to join its team based in Central London. Please note this is an office-based role and previous experience working for a professional services business is highly desirable. Reporting into the Head of IT, you will serve as the first point of contact for support requests via phone, email and in-person. You will troubleshoot hardware, software and network issues, escalate complex technical issues, support remote workforce and assist in the maintenance of IT equipment such as laptops and desktops. You will manage software applications, support Windows virtual and physical server management and liaise with MSP's where required. In order to be suitable for this role you will have experience in supporting Windows 10/11 client environments, Office 365, Azure and Active Directory. You will hold knowledge of servers, desktops and laptops as well as have familiarity with network protocols and hardware troubleshooting. You must be a consummate communicator with proven experience of delivering 1st and 2nd line support. This is a fantastic opportunity for an IT professional looking to enhance their career by joining a growing business.