Working Pattern
Onsite 5 days a week. Hours/days: Mon‑Thu 12:00‑20:00 (30‑minute break). Fri 09:00‑17:00 (30‑minute break).
Key Responsibilities
* Deliver a 1st‑class level of customer service to clients, professionally and efficiently at all times and in accordance with documented procedures.
* Liaise with other key parties including third‑party suppliers and other Maersk offices worldwide.
* Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
* Ensure that all documents are processed accurately and timely in line with company policies and guidelines.
* Produce internal and external reports and statistics as required, including client KPI reporting.
* Monitor the performance of third‑party suppliers with the aim of identifying areas for improvement.
* Support the client in problem solving by building an in‑depth understanding of their business and the challenges they face.
* Proactively identify challenges within the client’s supply‑chain process and suggest possible solutions to optimize the process.
* Attend client and other meetings as required.
* Participate in Supply Chain Management project teams.
* Work on other ad‑hoc tasks and projects as requested.
Qualifications
* Passion for customer satisfaction and service excellence.
* Previous experience in logistics (a plus).
* Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
* Ability to meet tight deadlines, work in a high‑paced and changing environment, and drive the development of more efficient practices.
* Expertise with Microsoft applications: Word, Excel, Outlook.
* Good telephone manner and strong customer‑service mindset and approach.
* Outstanding attention to detail.
Benefits
* 25 days annual leave with the option to buy or sell 5 days.
* Annual bonus and pension scheme.
* Daily allowance towards lunch.
* Family‑friendly benefits and retailer discounts through our benefits partner.
* Access to our Employee Assistance Program with free access to mental and financial health tools.
* For eligible roles, short‑term incentives to recognise outstanding results.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or perform a job, please contact us by emailing accommodationrequests@maersk.com.
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