Reference Number: CEX-002593
Salary: HOS1 £60,684 - £80,202
Advert closing date: 05/05/2026
Department: CEX
Location: Civic Centre Site
Contract type: Permanent
Division: Digital Data & Technology Services
Hours Per Week: 36
Contract End Date: Not specified
Interview Date: tbc
Job Description
Lead the platforms that keep the council running and help shape our digital and AI future. Enfield Council is delivering an ambitious Digital, Data and AI strategy to transform how residents and staff experience council services. We’re looking for an experienced, pragmatic leader to take ownership of the business applications and customer platforms that sit at the heart of a modern local authority.
The role
As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. From statutory services and frontline operations to insight, decision‑making and customer journeys – these are the platforms that keep Enfield moving.
On a typical day, you might be:
* Working with services to resolve issues or plan changes to critical systems;
* Challenging legacy and shaping the roadmap to simplify, modernise and reduce risk;
* Ensuring platforms are secure, resilient, accessible and kept current;
* Managing suppliers, performance, budgets and competing priorities;
* Collaborating with infrastructure, networks, service desk, commercial and portfolio teams;
* Engaging senior stakeholders on risk, investment and improvement;
* Creating the space for your teams to innovate and improve how services work.
What You’ll Be Responsible For
You’ll have end‑to‑end accountability for the council’s applications and customer platforms:
* Operational leadership of mission‑critical business applications and web platforms;
* Keeping systems current and up to date, including lifecycle management, upgrades and decommissioning;
* Reducing legacy and technical debt while maintaining service continuity;
* Modernising the application and web estate, driving consolidation and rationalisation;
* Ensuring accessibility, resilience, security and compliance with public‑sector standards;
* Supplier and contract management, ensuring value for money and service quality;
* Leading high‑performing, multi‑disciplinary teams, developing skills and capability;
* Supporting digital, data‑led and AI‑enabled services, ensuring platforms are ready to evolve.
What We’re Looking For
We’re looking for someone who:
* Understands the realities of running complex, business‑critical systems in a council or similar environment;
* Has strong experience across applications, integrations and web platforms;
* Knows how to keep platforms stable, secure and compliant while driving change;
* Is confident managing suppliers, budgets and competing priorities;
* Can lead, motivate and develop teams through change;
* Understands how data, digital and emerging technologies – including AI – can improve public services;
* Is comfortable working with senior stakeholders, elected members and partners.
Benefits
* An excellent pension through the Local Government Pension Scheme (LGPS).
* Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
* A blend of remote and office based working for most roles.
* Interest free season ticket loan repayable over three or ten months.
* Career development and learning experiences from a range of training courses and learning methods.
* Employee Assistance Programme to provide advice and counselling services, free and confidential for staff and their families.
* Health and leisure discounts and tax‑free bikes for work.
* 1 month paid sabbatical for Children’s Social Workers.
Equality, Diversity & Inclusion
We are committed to building a diverse workforce and do not see your name or title when shortlisting your application. This is part of our initiative to support a more talent‑rich and inclusive environment.
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