Location and Working
Location: Salisbury – Hybrid working
Salary
Salary: £40,000 – £42,000 per year, with salary uplifts within the first 12 months.
Schedule
Schedule: Full time and Part time opportunities. Monday – Friday, no nights or weekends.
Overview
As a Functional Assessor in our Health Assessment Advisory Service team, you’ll conduct functional health assessments on behalf of the Department for Work and Pensions. Your role will help determine how a person’s health condition affects their daily life and will support millions of people by providing fair, comprehensive assessments.
Responsibilities
* Speak with customers by phone, face to face or online.
* Carry out functional health assessments and gather accurate, detailed information.
* Consult with treating healthcare professionals where appropriate.
* Produce fair, high‑quality reports on behalf of the Department for Work and Pensions.
* Use your observational, communication and note‑taking skills to ensure every customer is treated with care and respect.
Qualifications
* One year of post‑registration experience as a Nurse (RGN, RMN, RNLD), Occupational Therapist, Physiotherapist, Paramedic or Pharmacist.
* Full registration with a relevant UK regulatory body (NMC, HCPC or equivalent), with an active PIN and no restrictions.
* Strong communication and listening skills, with the ability to write concise, accurate reports.
* Good IT skills and the ability to work efficiently under time pressures.
Vetting and Checks
All Functional Assessors must successfully complete the full pre‑employment security screening process, including an Enhanced DBS check, before starting in role.
Benefits
* Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year).
* Pension: Up to 6% contributory pension scheme.
* Hybrid working opportunities: Work from home and the assessment centre.
* Training Bonus: One‑off 5% bonus upon becoming an approved assessor with the DWP.
* Quarterly Bonus: 10% performance‑based bonus scheme, once approved.
* Incentives for additional skills developed in role.
* Registration costs: Reimbursement for professional subscription fees and support with revalidation.
* Comprehensive training and development: Training programme before independent assessments, CPD courses, funding for qualifications and apprenticeships, mentoring and internal progression.
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, 24/7 access to a virtual GP service.
* Discounts: Across ~1,000 retailers and various categories.
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, contribute to Serco People Fund Charity.
* Employee networks: Support inclusion and connection across diverse groups.
EEO and Inclusive Recruitment
* Guaranteed Interview Scheme for applicants with disabilities, veterans, and people with convictions who meet the minimum criteria.
* Ban the Box: Support for fair access for those with unspent convictions.
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