To provide comprehensive and high-quality secretarial, administrative, and clerical support to the department, ensuring an effective and efficient service is delivered.
Key Responsibilities:
1. Support the Admin Team Leader in undertaking change management.
2. Ensure patients are treated with courtesy, dignity, and respect.
3. Provide high-standard administrative assistance to clinicians, patients, carers, relatives, outside agencies, and the team.
4. Work independently, prioritising and managing own workload daily.
5. Track test and investigation results, ensure they are shown to relevant consultants promptly, and undertake appropriate actions.
6. Handle patient and carer telephone calls and enquiries sensitively and confidentially, resolving problems and referring to clinicians as needed.
7. Record clinic outcomes accurately and update or amend records as necessary.
8. Maintain and check clinical diaries (both paper and electronic) against published timetables.
9. Arrange meetings and appointments with discretion and initiative.
10. Manage medical staff leave and cover arrangements, circulating information appropriately, and update clinical activities accordingly.
11. Take and transcribe formal minutes if required.
12. Handle correspondence and medical notes, bringing important information to the clinician’s attention.
13. Perform office duties such as filing, opening/closing post, photocopying, and moving patient notes.
14. Plan and organise workload efficiently, highlighting concerns to the Admin Team Leader.
15. Produce and update Standard Operating Procedures (SOPs) for all aspects of the Medical Secretary role.
Department Information:
The Diabetes and Endocrinology Department at Torbay Hospital is based in Hengrave House. We work as a close multidisciplinary team comprising Consultants, Physicians, specialised Nurses, Administrative staff, and Specialist Registrars. Our team conducts assessments, investigations, and treatment for patients with diabetic and endocrine conditions, including the level 3 weight management service.
#J-18808-Ljbffr