Job Description
Service Manager – DV Cleared
Location: Warton (primary) / Frimley (TBC)
Clearance: DV (Developed Vetting) – must be current and transferable
Day rate: market rate (Inside IR35 or Outside IR35)
Sector: Defence / Aerospace
Engagement: Contract
We are seeking an experienced DV-cleared Service Manager to support the delivery and operation of secure, mission-critical services within a high-assurance defence and aerospace environment. This role is central to ensuring effective service models, governance, and performance across complex programmes.
Role Overview
Service & Support Management
* Ensure robust service and support models are in place to support project and operational teams
* Support the development and implementation of enterprise service management models aligned to programme needs
* Act as a key interface between delivery, operations, and security stakeholders
Performance, Metrics & Governance
* Define, track, and report on KPIs and SLAs to ensure service performance meets agreed targets
* Support change, service performance, and management reporting
* Identify service improvement opportunities and contribute to continual service improvement activities
Audit, Compliance & Assurance
* Support audit and compliance activities in line with security and governance requirements
* Provide service management input into assurance reviews and governance forums
Documentation & Knowledge Transfer
* Document service management activities to support operational continuity
* Package and manage service artefacts and deliverables for governance and assurance purposes
* Support handover activities and long-term service sustainability
Essential Skills & Experience
* Proven experience as a Service Manager within complex IT or secure service environments
* Strong understanding of service management frameworks (e.g. ITIL)
* Experience managing KPIs, SLAs, and service performance reporting
* Experience supporting audit, compliance, and governance activities
* Strong stakeholder management and communication skills
* Experience in defence, aerospace, or highly regulated environments
* DV clearance – current and transferable