Description Assessment Operations Analyst (Digital Assessment) Salary: Circa £28,000 per annum Job Type: Permanent, Full Time, 37.5 hours Location: IB (International Baccalaureate®) Global Centre, Cardiff Hybrid working opportunity (working from the office at least once per week) About the IB If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 162 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference. About the Job This is an exciting opportunity within the IB Assessment and Operations team, contributing directly to the innovative Digital Assessment project. As an Assessment Operations Analyst (Digital Assessment), you’ll play a pivotal role in a transformational initiative that is redefining how our Diploma and Career Related Programme examinations are delivered and experienced globally. By embracing digital technologies and new approaches, you will help to streamline and enhance the efficiency, security, and accessibility of examination sessions. As a key player in this digital transformation, you will work with teammates to optimise processes, participate in essential User Acceptance Testing (UAT) activities, and develop expertise in the DPCP Digital Examination System. You will play a leading role in delivering smooth technical support to schools and students globally, from familiarisation activities through to the high-stakes live DPCP examinations and your work will place you at the heart of a dynamic and forward-thinking project, driving positive change across the organization. Responsibilities Configuration of examination session data to operational, regulatory and contractual deadlines. Contribute to the development and maintenance of guidance and Standard Operating Procedures (SOPs) relating to examination delivery. Support User Acceptance Testing (UAT) and operational readiness activities for system changes, including test execution and defect logging. Monitoring progress of session activities to ensure on time delivery of results. Collate and analyse assessment related data. Respond to queries and provide operational and technical support to schools. Maintain comprehensive and accurate operational records relating to digital examination delivery, incidents, exceptions and stakeholder contact. Contribute to the continuous improvement of business as usual processes and post examination session analysis. Contribute to post results issue activities such as enquiries upon results and material provision. Qualifications A degree or equivalent and/or relevant work experience. Strong analytical and problem-solving skills. Excellent knowledge of Microsoft Office applications. Vitality to implement change, with the ability to prioritize tasks and work in smarter more focused ways. Demonstrable ability to communicate well across all levels of an organization, with the ability to build and foster working relationships with both internal and external stakeholders. Evidence of communicating effectively with stakeholders on complex, technical and sensitive matters. Experience working with digital systems and platforms in an operational context. Delivery of quality outcomes within defined deadlines. Other Special Requirements: Occasional weekend working is essential, in April, May, October and November, along with the ability to work flexibly across time zones to meet business needs. Provision of on-call support (outside normal working hours) will be required during the examination weeks. Fluency in French and/or Spanish is desirable In addition to your salary, we offer an attractive range of benefits including: 10% employer pension contribution Enhanced family friendly benefits 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave Life assurance 4x annual salary Flexible working hours Paid volunteering leave Excellent continuous professional development 1.5 % Flexible benefits allowance Health and wellness schemes Cycle to Work scheme Discounts on a range of products, including days out Cash back opportunities available from a wide range of retailers Employee Assistance Programme Free on-site car parking Applications are being received until 31 May 2026 Opportunity & Belonging We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.