Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service.
Salary is up to £26,000 depending on experience. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
Your key responsibilities include:
Coordinate debit entries and credits accurately within the ERP system
Enter all debit notes (emailed and posted) promptly and accurately
Monitor and manage the Returns inbox, ensuring all queries are handled efficiently
Run credits from the ERP system and ensure correct documentation
Scan and archive debits and supporting paperwork
Manage incoming debit queries (internal and external) via phone and email
Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods
Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders
Investigate mis-picks and pricing discrepancies in collaboration with relevant departments
Coordinate faulty returns and liaise with Quality for fault testing
Handle POD (Proof of Delivery) requests from carriers
Work with Credit Control to resolve returns impacting invoice payments
Proactively chase outstanding returns and queries to meet targets and deadlines
Produce reports, maintain accurate log histories and track outstanding debits
Assist with switchboard overflow and provide cover/support across the wider Customer Service/Admin team when required
As the Returns Coordinator, you will have:
Previous experience in a busy Customer Service, Returns or Administration role preferred
Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous)
Confidence handling phone and email enquiries professionally
Highly efficient with exceptional attention to detail
A strong communicator, both written and verbal
Comfortable working in a fast-paced, high-volume environment
Able to work independently while contributing positively to a team
Skilled at managing time, prioritising tasks and meeting deadline