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About Us
We are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery.
About The Role
As a Systems Support Specialist, you'll be at the heart of operations, working across Engineering Operations, Technical Support Services, and Business Operations within one of our highly automated Customer Fulfilment Centres (CFCs) in Andover. You’ll manage incidents, monitor system performance, and support critical business operations, ensuring seamless service for Ocado’s customers and clients. With every shift, you'll resolve technical issues, drive improvements, and support innovation.
Responsibilities
* Monitor and manage business system operations, quickly identifying and escalating incidents as needed.
* Collaborate with engineering and technical teams to troubleshoot and resolve hardware and software faults.
* Serve as a technical point of contact for onsite and remote teams, supporting efficient communication and rapid issue resolution.
* Prioritize and manage tasks such as bot recoveries, ticketing, and system fault analysis to maintain high operational standards.
* Drive continuous improvement by analyzing asset performance and supporting proactive system enhancements.
This is an onsite role requiring participation in a shift pattern to cover 24x7 operations.
About You
* Experience in technical support, hardware support, or incident management environments.
* Strong problem-solving, analytical, and technical communication skills. Good understanding of computing configurations, ITIL frameworks, infrastructure, and the OSI model.
* Ability to organize, prioritize, and manage incidents efficiently under pressure. A proactive, self-starting attitude with a focus on learning, troubleshooting, and teamwork.
What We Offer
We support our people with meaningful, flexible benefits prioritizing well-being and work-life balance. Highlights include:
* 25 days annual leave (rising to 27 after 5 years), plus the option to buy more, and 30 days of remote work annually.
* Private Medical Insurance from your first month, wellbeing support, Income Protection, and Life Assurance.
* Paid maternity/primary carer leave (22 weeks) and paternity leave (6 weeks).
* Pension with employer matching up to 7%, share schemes, and interest-free loans for train tickets.
* Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
* 15% discount at Ocado.com with free delivery (starting in your first month).
Ocado Group is an equal opportunities employer, committed to fair and equal treatment for all potential employees regardless of sex, sexual orientation, marital status, race, color, nationality, ethnicity, religion, age, disability, or union membership.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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