Job summary
We have an opportunity for a Service manager to operationally oversee a portfolio of mental health teams within the Health and Justice services. The post-holder will be responsible for leading, inspiring & overseeing the delivery of the very best care across community and prison based mental health teams. The post holder will support mobilisation of new services, lead the operational functions & strategic development across several teams.
The successful candidate will be a key member of the senior management team, joining at an exciting time as we embark on a number of service development initiatives. The post holder will be instrumental in the development and success of current and new services.
The ideal candidate will have experience working in mental health services at a senior level and an understanding of working in the criminal justice system. They must have a strong teamwork ethic, extensive operational management experience and an ability to collaborate successfully across organisations. Experience in successful service development and improvement will be a key characteristic of the successful candidate.
The post holder will be responsible for ensuring clear interfaces with the collective team are in place and be a visible, collaborative partner, representing TEWV Health and Justice services.
The post holder will work closely with all service managers and clinical leaders.
Main duties of the job
This post is responsible for leading the operational functions across several Health and Justice teams.
In conjunction with team managers and clinical leads, they will be responsible for maintaining the highest standards of safe care delivery to patients, addressing the challenges of such delivery within criminal justice settings.
They will ensure key performance, quality framework and contract requirements are met. Partnership working is an essential and daily part of this role.
This role provides direction, support, coaching and hands onmanagement and leadership of the key issues of quality, safety, finance,performance, partnerships and governance.
About us
You can expect ongoing commitment and support of your Continuous Professional Development and robust Supervision, Appraisal and Training.
The Health and Justice services and the Trust have a strong focus on wellbeing with a range of activity and resources to support the successful applicant and the teams.
Details
Date posted
12 November 2025
Pay scheme
Agenda for change
Band
Band 8b
Salary
£64,455 to £74,896 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-FMH-136-25-A
Job locations
Roseberry Park
Marton Road
Middlesbrough
TS4 3AF
Job description
Job responsibilities
Due to the nature of the role it is essential that applicants are able to frequently travel independently across the geographical patch, covered by Health and Justice, and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
If you are looking for a new challenge in delivering and developing innovative services for people with mental health needs within the criminal justice system, enjoy variety in your work, like to problem solve and wish to be part of a dynamic leadership team striving to make a difference for this population, then we want to hear from you.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Please note you will need additional prison vetting which you will be expected to apply for immediately after offer of post.
For further details and/or to arrange a visit, please contact:Janet Telford, General Manager or 07554438520
Person Specification
Qualifications
Essential
1. Degree level (or equivalent) training in a health or management subject.
2. A commitment to Continuous Professional Development and record of achievement
3. Possession of post-graduate management qualification/masters degree (or willingness to work towards) or equivalent level of experience and knowledge
Desirable
4. Professional clinical qualification eg RMN, Dip SW, OT and have experience of the design and management of services
Experience
Essential
5. Demonstrable experience of all aspects of staff management.
6. Significant experience of management including project, service and operational management.
7. Demonstrable experience of managing and delivering to agreed budgets.
8. Demonstrable experience of performance management and performance appraisals.
9. Demonstrable experience of setting and delivering to agreed targets.
10. Experience of working to clinical governance agreements
11. Experience of recruitment.
Desirable
12. Experience of service development and re-design.
13. A commitment to the evaluation of services, and a commitment to performance management.
Knowledge
Essential
14. Financial management within the NHS (business case, business planning, budget setting and management).
15. Ability to use data management systems and analyse and interpret data for use in writing reports and planning services.
16. Working knowledge of legislation and its implications for management.
Desirable
17. Knowledge of Quality Improvement Systems and tools
Skills
Essential
18. Leadership skills
19. Excellent communication skills and the ability to manage key relationships with stakeholders both within and external to the organisation.
Desirable
20. Knowledge and experience of audit and data collection.